FAQ

REGISTRATION


I have registered but I can't add items to my cart?

Your account is pending approval. Please look out for an email from us confirming your account has been approved. You will then be able to add items to your cart.


When will my registration be approved?

We aim to approve all registrations within 24 hours.


I am starting up and do not yet have my registered details. Can I still register?

Yes. Please put your home or shop premises as the address to allow you to register. Also it helps us if you put as much information as possible in the registration page to allow us to approve your account quickly


ORDERING


What is your minimum spend?

We have set Minimum Order Quantity (MOQ) for each style. For example, if it says MOQ 8, it means the minimum order quantity is 8 pieces.


I have just placed an order and now I have seen something that I would love to add on my order?

As long as your order has not shipped, we can combine your orders in the same box. Please place another order and leave a note instructing us to combine this with your last order and we will combine your orders however we ask you to please be mindful of the weight of your order as adding to it may result in it needing to be shipped in an additional box in which case shipping will still need to be paid for on the additional order. We do our best to combine orders but please note this is not always possible. Please place your additional orders as early in the day as possible.


A style has disappeared off your website. Does that mean it is sold out?

It does, however we may still have very limited quantity available. Please contact us at info@flsoho.com to check the stock availability.


Can you send out samples?

We are unable to send out samples however you can purchase a small order to trial the style or you can visit our showrooms in London to have a look at our available samples.



DELIVERY


When can I expect delivery?

Orders will be dispatched within the time frame listed on each product page. If you order contains items from different designer brands, they will be fulfilled by the brands separately so you will expect more than one parcel from your order.


Update Due to the Covid-19 outbreak please note at this time we are unable to guarantee a normal service and your order may take longer to reach you.


Where do you ship and what does it cost?

We currently offer free shipping to certain destinations. Click here to find out more.



RETURNS


What is your returns policy?

We can take back items which are faulty or not as ordered but we are unable to take back items for any other reason.


What should I do if I receive a faulty or an incorrect item?

We are sorry to hear that you have received an incorrect or faulty item! Please contact our team at info@flsoho.com within 7 days of receiving your item stating your order number and items that are incorrect/faulty and we will look into this for you.