Terms & Conditions

TERMS & CONDITIONS

TERMS AND CONDITIONS OF SALE - HTTPS://www.flsoho.com ("WEBSITE")

ABOUT THESE TERMS

Who we are. We are Runmi Technology Limited Ltd., registered in England at 102a Liverpool Road, Cadishead, Manchester, England, M44 5AN. We trade as FL Soho Showroom (together “Runmi”).

How to contact us. You can find out more information about how to contact us here.

These terms. These are the terms and conditions (“Terms”) that apply when you purchase products from Runmi. When you purchase from Runmi, these Terms apply and the legal contract is between you and the seller(s) of the items you have ordered. Runmi does not itself act as a seller. Runmi acts on behalf of the seller(s). In this limited capacity, Runmi is not a party to your contract with the seller.

Under the Terms and Conditions (For Sellers), each seller authorises Runmi to act as the seller’s commercial agent to negotiate and conclude the sale of products to you, only on the seller’s behalf. The geographical address and identity of the seller will be specified in the relevant despatch confirmation email where your order is accepted.

If you are a UK customer, purchasing product(s) either from or for delivery to the United Kingdom ("UK customer") please refer to the section headed "Additional Terms for UK and EU customers" which applies to and varies or adds to these Terms in respect of those relevant purchases only.

If you are a EU customer, purchasing product(s) either from or for delivery to a country within the EU ("EU customer") please refer to the section headed Additional Terms for UK and EU customers" which applies to and varies or adds to these Terms in respect of those relevant purchases only.

Please read these Terms carefully. By placing an order with Runmi via the Website, you agree to be legally bound by these Terms, and confirm that you are at least 18 years old. If you do not agree to these Terms, you must not order any products from Runmi.

How the contract is formed with you

Placing an order. After you place an order via the Website, an order summary will be shown to you summarising the products you have ordered. This order summary does not mean that

Runmi has accepted your order: at this stage of your order we’re busy carrying out the checks explained below.

Pre-acceptance checks by RunmiAfter you place your order, Runmi checks: that the product is in stock, there are no pricing errors on the Website or any problems with the payment details you provided to us, and you have passed anti-fraud, credit and security checks. We really do try to make sure all images and details of the products appearing on the Website are accurate at the time you place your order. We don’t always get it right though, and this sometimes means Runmi can’t accept your order on the seller’s behalf if we only discover an error as part of our order processing checks.

Where Runmi can’t accept your order. If Runmi can’t accept your order for one of these reasons, we will let you know why by email, and won’t charge you for the product.

Accepting your order. You will receive a dispatch confirmation email from Runmi once we have completed the stock, price and payment checks related to your order, and all of those have been passed. The contract is then formed between you and the seller(s) of the items you have ordered at the time we send you the dispatch confirmation email. We will also contact you by email if we can’t accept your order on the seller’s behalf. If you are a UK customer or an EU customer, please refer to section headed "Additional Terms for UK and EU customers" which applies to your purchase and this paragraph should be read with that provision in mind.

WHEN WE TAKE PAYMENT

Once your order is accepted. Runmi will take payment on dispatch of the products to you. Runmi collects payment for the products you order on the seller’s behalf as the ‘merchant of record’ that you will see on your card or payment account statement, but Runmi does not charge any fees to you. Your obligation to pay amounts due under your contract with the seller is satisfied when Runmi collects payment from you on the seller’s behalf as merchant of record. If you are a UK customer the 'merchant of record' that you will see on your card or payment account statement will be Runmi in respect of the relevant products.

Taxes and import duties. If you order products from the Website for delivery to certain countries, your order may be subject to import duties and taxes. Runmi doesn’t have any control over these charges, and you will need to pay them if they apply in order to receive your order.

WHAT TO DO IF THE PRODUCT IS FAULTY?

Within 7 days of delivery of the product/service: If a product you have ordered from Runmi develops a fault, is incorrectly described or not of satisfactory quality, you have a right to a refund from Runmi. You can also request an exchange. You need to tell us about any problems like this within seven (7) days from the day after the date of the delivery of that product to you. Once we receive the product from you, we will test it and, provided we agree with your assessment, we will refund the price of the faulty product along with the delivery charges you paid.

How to return a faulty product. To return a faulty product to us, please email us at info@flsoho.com

What can’t you return? We hate to state the obvious, but products with problems caused by accident, neglect, misuse or normal wear and tear can’t be returned to us and won’t be covered by the manufacturer’s warranty. Also, if you return something to us which isn’t actually faulty, the product will be returned to you at your expense.

ADDITIONAL TERMS FOR UK AND EU CUSTOMERS

For our UK and EU customers:

If you purchase products through the Website, you should note that we are authorised by the relevant seller to act on behalf of that seller as their undisclosed agent.

We will enter into a contract with you for the sale of the relevant products in our own name but the ultimate responsibility to you for those products lies with the relevant seller. We will not as a matter of course disclose the identity of the seller but please contact us if you require this information. Any reference elsewhere in these Terms to the contract being concluded or entered into between you and the relevant seller should be read with this in mind.

If you are unhappy with a product or service, please contact us and, while we cannot be responsible for any acts of anyone else, we will work with you and the seller to resolve any issues you have.

The product pricing on the Website includes value added tax that we are required to charge on the products. However, it does not include any delivery fees in respect of the purchase of the products upon which we may also need to charge value added tax. All such charges are clearly shown before you checkout and place your order.

If the provision set out under this heading "Additional terms for UK and EU customers" contradicts any other paragraphs, the position set out in this paragraph is the one that applies to UK and EU customers.

LEGAL STUFF

Statutory rights. You will always have statutory rights in relation to products/services that are

faulty, damaged or not as described. Your statutory rights are not affected by these Terms.

What happens if we break these Terms? If we break these Terms, we are responsible for the proportion of loss or damage you suffered that happened as a foreseeable result of our actions, or because we failed to use reasonable care and skill. We are not responsible for any loss or damage that is not “foreseeable”. By “foreseeable”, we mean either it is obvious that it will happen or if, at the time the contract was made, we both knew it might happen.

We don’t exclude or limit our liability to you if it would be unlawful to do so. This includes liability for death or personal injury caused by Runmi’s negligence, fraud, or breach of your consumer rights.

Products are for domestic and private use only. We won’t have liability to you for any loss of profit, loss of business, loss of earnings, business interruption, or loss of business opportunity.

What laws apply to these Terms? These Terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.

Complaints handling. If you are not happy with how Runmi has handled any complaint, you may want to submit the dispute to the European Commission Online Dispute Resolution platform, for online resolution by an independent body.

Changes to these Terms. As Runmi grows and improves, we might have to make changes to these Terms. We will do this by uploading the latest version with a date confirming when they went live. The new Terms will not affect any orders placed prior to the go live date, but will apply to future orders.